In the rapidly evolving business landscape, staying ahead of technological changes is essential for maintaining competitiveness and delivering innovative solutions to clients. While financial metrics help you budget for new technologies and assess their impact on your bottom line, they don’t capture the full picture of how well your business is adapting to these changes. To gain a more comprehensive understanding, it’s important to track non-financial key performance indicators (KPIs) that reflect the effectiveness of your technology adoption and its integration into your business processes.
Non-financial KPIs can provide valuable insights into how your team is adapting to new tools and technologies, the impact on productivity, and overall client satisfaction with tech-driven improvements. By closely monitoring these indicators, you can identify areas where additional support or training might be needed, ensuring a smooth transition and maximising the return on your technology investments. This proactive approach not only helps you stay competitive but also enables your business to leverage new technologies effectively, driving innovation and growth.
Below, we outline the most critical non-financial KPIs that your business could track to better manage technological changes. By focusing on these key metrics, you can ensure that your business remains agile, innovative, and well-prepared to meet the demands of an ever-changing digital landscape.
Suggested Non-Financial KPIs for Managing Technological Changes
What It Measures: The percentage of your team that has successfully adopted and is using new technology tools or platforms.
Why It’s Important: A high adoption rate indicates your team is effectively integrating new technologies into their workflows, which is crucial for maintaining productivity and staying competitive.
What It Measures: The percentage of employees who have completed training programmes related to new technologies.
Why It’s Important: Ensuring that all team members are properly trained on new tools is essential for maximising the benefits of technological investments and reducing the risk of errors or inefficiencies.
What It Measures: The overall skill level of employees in using new technologies, often assessed through post-training evaluations or performance assessments.
Why It’s Important: High proficiency levels mean your team can fully leverage new tools to enhance productivity and deliver high-quality work.
What It Measures: The amount of time that new technology systems are unavailable or experiencing issues.
Why It’s Important: Minimising system downtime is critical for maintaining operational efficiency, reducing user frustration, and ensuring that technology investments support, rather than hinder, business activities.
What It Measures: Client feedback on how well new technologies have improved service delivery, communication, or project outcomes.
Why It’s Important: Positive client feedback on technology-driven improvements indicates that your investments are enhancing the client experience and meeting their expectations.
What It Measures: The time it takes to fully implement new technologies across the business.
Why It’s Important: Faster implementation allows your business to start benefiting from new technologies sooner, which can improve productivity and competitiveness.
What It Measures: The reduction in costs achieved using new technologies, such as increased efficiency or reduced manual processes.
Why It’s Important: Measuring cost savings helps you fully understand and assess the financial impact of technology adoption and justify further investments.
What It Measures: The rate at which new ideas or services are developed and launched as a result of your adoption and use of new technologies.
Why It’s Important: A higher innovation rate suggests your technology investments are driving creativity and enabling your business to offer cutting-edge solutions.
What It Measures: The level of satisfaction and feedback from employees regarding the new technologies they use.
Why It’s Important: Understanding employee feedback helps you and your team identify any issues or areas for improvement, ensuring technology supports, rather than frustrates, your team.
What It Measures: The improvements in operational efficiency directly attributable to new technology implementations, such as faster project turnaround times or reduced errors.
Why It’s Important: Tracking efficiency gains shows how well your business is leveraging technology to streamline operations and enhance overall performance.
As with all KPIs and goals in general, ‘less is more’, so ideally you will select the handful of KPIs that are of greatest importance to the business to track and report on at top-level management. The further down the organisation you go, some of the more granular KPIs are likely to be ideal for middle or junior-level management and, of course, for team members.
For a much more comprehensive list of Key Performance Indicators for managing Technological and Innovation Changes, and much more, please click the link below.
Click Here for a More KPI’s for Adapting to Technological and Innovative Changes, and Much More
In summary: By regularly tracking these non-financial KPIs, your business can gain a comprehensive understanding of how effectively it is managing technological changes. These insights will enable you to make informed decisions that ensure your business remains competitive, innovative, and well-prepared to adapt to the evolving digital landscape.
Note: We are not advocating that you include ALL of the above KPIs on your website, you should select those you feel are most appropriate and enclose a link to a pdf that requires the site visitor to provide their email address to access a more complete list, that then gives them the full list above.
Another consideration: You do need to ensure anyone in your organisation that may end up talking to clients knows enough about the KPIs listed to be able to talk knowledgably about them to provide clients with a consistent, reassuring and professional experience.
