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9. Customer Acquisition

Long Term Growth Comes Down to One Thing: Your Ability To Acquire The Right Patients & Retain Them Long Term

Your new patient engagement process must match your ‘A’ patient’s buying process

  • Patients move from Awareness to Interest, Consideration, Intent, Evaluation and to Purchase.

  • Discover how to design your ‘Engagement’ process to Attract, Convert, Close, and Delight customers.

  • Find out exactly what ‘your’ ideal patient is looking for and create the information they need to understand their problems, the solution and realise their dreams.

  • Receive your own step-by-step guide to identify, engage and convert your ideal patient into a steady flow of newly acquired, high-value, loyal patients who go onto refer in volume again and again and again…

  • Discover how to grow your practice click the Book Now button. The Dental Business Growth Programme is delivered over 12 Weeks online; each session is 45 minutes with extra time for live Q&A. 

  • Free to Attend: Future programmes (starting 2026) will be charged at £297+VAT.

“I now know why my new patient acquisition was not working and more to the point, I now have absolute clarity and a step-by-step plan I can take back and start to implement immediately”.

The New Customer Acquisition checklist:

  • CLEARLY DESCRIBE YOUR IDEAL PATIENT
  • TALK ABOUT PATIENT PROBLEMS
  • NO ONE IS INTERESTED IN YOU
  • EDUCATE YOUR PATIENTS
  • USE THE MEDIA YOUR PATIENTS USE
  • COMMUNICATE CONSISTENTLY
  • USE CLEAR CALLS TO ACTION
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