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6. Patient Attrition

Before You Work to maximise New Patient Sign-ups, Fix the Leaks to Reduce Patient Attrition

For many practices, addressing the causes of attrition is the fastest way to grow sales.

  • Why work harder when you can work smarter, it costs much less to keep hold of your existing patients than it does to acquire new ones.

  • How does improving patient engagement lead to increased loyalty, more treatments, and more referrals.

  • Discover how small improvements in patient retention drive massive increases in the long-term growth of revenue, profit, and equity value.

  • Don’t just listen to those who shout loudest, the tip of the iceberg, the views of the ’silent majority’ are the ones that matter most.

  • Discover how to grow your practice click the Book Now button. The Dental Business Growth Programme is delivered over 12 Weeks online; each session is 45 minutes with extra time for live Q&A. 

  • Free to Attend: Future programmes (starting 2026) will be charged at £297+VAT.

“That was a real eye-opener, I can now see where I have been going wrong all these years. Why has no one ever told me about this before, it is truly invaluable and essential for effective practice growth. Thank you so much”.

The fastest way to improve engagement & retention:

  • KNOW YOUR NUMBERS
  • UNDERSTAND CAUSES OF DISSATISFACTION
  • SET REALISTIC TARGETS FOR IMPROVEMENT
  • IDENTIFY UNMET PATIENT NEEDS
  • ENGAGE YOUR ‘SILENT MAJORITY’
  • PROVE YOU CARE
  • FORECAST THE IMPACT OF IMPROVEMENT

Live Session Overview